RIOS MGMT

If you are starting your Support Leader career or a 15-year professional looking for some pro tips regarding a specific challenge. I can and want to help you. I offer coaching services ranging from single pro tip sessions to ongoing relationships. My Mission To partner with Customer Support Leaders to achieve their goals, work through team and organizational changes, and unlock their superpowers. My hope is by sharing my 25 years of experience and lessons learned other Support Leaders can achieve their career goals and own their seat at the table! Coach Rios 25 years playing all roles in a Support Team. Andrew Rios is a Global Customer Support Leader. He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations. As a technologist, runner, mentor, speaker, and experienced Customer Experience and Technical Support leader, Andrew brings 25 years of BPO and global experience in team building and resource management. He has successfully led, developed, and worked with individuals and teams in diverse environments and roles, ranging from startups to Fortune 100 companies such as Turntide Technologies, Fitbit, Cisco, and Megapath Networks. Andrew is known for inspiring and developing others through his leadership by example, creating developmental opportunities that foster colleague and personal leadership development while driving business value. Andrew enjoys coaching his son's youth Soccer and Football teams as well as getting lost in a good book and time at the beach with his family.