RSS Australia Pty Ltd

RSS provides its support through approximately 280 offices and 1100 Experienced technicians. This extensive network is ready to action requests on-demand, allowing rapid execution of tasks in the most-efficient, cost-effective manner. Clients use RSS services to extend their support reach into other states, territories or trans-Tasman, and to supplement their internal technician base when skill-sets or large scale work requires additional temporary resources. Comprehensive Support: RSS works with clients to ensure all their client locations are covered with the appropriately skilled resources and parts to support the SLAs. Partnering with RSS ensures: •Complete geographical coverage. •Single point access to all of regional Australia. •Adherence to quality assurance standards. •Consistent pricing across the country. •Single service contact across Australia and New Zealand. •Maintaining a consistent high standard of technical skill through education and training. •Use of appropriate technology to manage processes. •Rapid information exchange between all regional offices. •Accessible information. •Adding value through the provision of additional services to clients. •Call management system and procedures. •Web portal access to project management system to track large-scale projects in real-time. RSS understands the need for flexible support and pricing structures and can accommodate back-to-back agreements.