Support Services Group (SSG) helps businesses accelerate growth and earn customers for life through high-touch, outsourced engagement center services. Our leading omnichannel solutions drive success for businesses across the globe. Our teams specialize in back-office support, CX, tech support, business intelligence, revenue generation, collections, and performance management — always with a focus on first-call resolution and customer satisfaction.
We’ve done this for over 25 years. We know what works across industries: retail, travel, healthcare, financial services, media, electronics, crisis support, quick service restaurants, and beyond.
We’re “On It”
We embody an “On It” culture — we prioritize clients, keep promises, and thrive on continuous improvement.
Uncommon Value
As seamless extensions of our partner brands, we know customer lifetime value drives success. And we speed to proficiency, meeting critical operational KPIs within 90 days.
People
We recruit, train, and retain a highly skilled and engaged workforce of 10,000 diverse agents. We’re hardliners for quality. We know the value of empathy.
Technology
Some brands want to leverage AI early and often. Some want human interactions at every step. Our expertise helps brands take advantage of AI without losing touch with customers. And our highly redundant IT infrastructure gives peace of mind to brands around the globe.
Tailored Solutions
We collaborate closely with our clients to design and implement programs that raise the bar on customer experience and help them gain a competitive advantage.
Partnering with SSG means better CSAT scores, increased loyalty, and higher profitability through repeat business and positive referrals. Our Do/Say ratio is at or near 100%. We keep our word — we call out the risk and offer winning solutions. Get to know us. If you work with us and let us earn your trust, you’ll see your consumer relationships and market position grow — one interaction at a time.
Company Details
- Employees
- 2.29K
- Founded
- -
- Address
- 300 South 13th Street, Waco,tx 76701,united States
- Phone
- 254-299-2700
- ss****@****ail.com
- Industry
- Outsourcing And Offshoring Consulting
- Website
- s2g.net
- Keywords
- Call Center Technical Support, I/T Infrastructure Services, Technology Support Services, Support & Repair Services, Technology Legacy / End-of-Life Support Services, Social Media Support, Managed Support Services, Dispatch Management, Retail/ etail Customer Support, Omni-Channel BPO, Contact Center, Quick Service Restaurant Customer Service, Customer Service, Telemarketing, Live Chat, Social Media Management, Customer Experience, BPO, Outsourcing, Call Center, Customer Care, eCommerce.
- HQ
- Waco, TX
Support Services Group Questions
Support Services Group's helpline number is 254-299-2700
Support Services Group's website is s2g.net
Support Services Group's LinkedIn profile is https://www.linkedin.com/company/s2g-support-services-group
Support Services Group has
2.29K employees.
View email and phone details for 2.29K
employees at Support Services Group.
Support Services Group's industry is
Outsourcing and Offshoring Consulting
Support Services Group's top competitors are
Foundever,
Ssg,
Support Services Group - Dominican Republic,
Tp,
Concentrix,
Support Services Group - Costa Rica,
Support Services Group - Philippines,
Movate,
Support Services Group- Jamaica,
Strategic Solutions Group (Ssg).
Support Services Group's support email address is ssgbrand1@gmail.com
Support Services Group's categories are Outsourcing and Offshoring Consulting
Support Services Group's founding year is 1998
