Giving Voice to Enterprise Software
SandCherry provides software for developing, testing, and deploying voice-assisted services on existing enterprise infrastructure software, resulting in a common Service Delivery Platform for enterprise applications. Transform business and customer solutions by seamlessly incorporating voice automation to improve usability, enhance productivity, and extend applications to more devices. Realizing a common service delivery infrastructure for Web, telephone, Push-To-Talk (PTT), mobile data, 2-way radio, and desktop improves delivery of existing services and powers exciting new solutions for:
Customer Care Agent Productivity
Up to 100 second reduction in AHT per call attained by users. Agents can speak 2x-3x faster than typing
Increase customer satisfaction: Shorter call times reduce queue wait time and impact abandons; agents are able to focus more on the customer and less on their typing; higher quality notes improve customer experience on subsequent calls.
Improve agent quality: reducing typing requirement increases agent candidate pool; quicker ramp time for agents focused on application and customer rather than typing; 95% dictation accuracy improves notes
Revolutionize agent-assisted care. Agent productivity solutions include V-Pad notes dictation, and Voice-Assisted Agent Desktop for application navigation and form fill.
Seamless Customer Care
Improve the customer experience. Provide service to a customer over multiple contact channels simultaneously or sequentially with the ability to switch between channels transparently without losing information or the customer.
Reduce cost. Combine the capabilities of an ACD, IVR, call center, multi-channel contact center, and web-based self care on a single, multi-function, web-based Customer Care Service Delivery
Company Details
- Employees
- 10
- Address
- 1715 38th St., Boulder,co 80301,united States
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- sandcherry.com
- Keywords
- Customer Care software tools.
- HQ
- Boulder, CO
Sandcherry, Inc. Questions
Sandcherry, Inc.'s website is sandcherry.com
Sandcherry, Inc.'s LinkedIn profile is https://www.linkedin.com/company/sandcherry-inc.
Sandcherry, Inc. has
10 employees.
View email and phone details for 10
employees at Sandcherry, Inc..
Sandcherry, Inc.'s industry is
Software Development
Sandcherry, Inc.'s top competitors are
Hospice Dynamix,
Hospicemd,
Sand Cherry,
Eir Partners,
Oncoc4, Inc.,
Lspedia,
Digital Mountain, Inc.,
Coopers & Lybrand,
Diatonic Healthcare,
Nvoq Incorporated.
Sandcherry, Inc.'s categories are Software Development
