We are experts in automating customer service processes using AI technologies.
Our AI3 concept allows us to optimize the benefits derived from these technologies in three areas that multiply their effects on customer service:
1. Generative AI - We integrate the most advanced generative AI to autonomously resolve customers' generic inquiries, through automatic natural conversations that generate real value.
2. Data orchestration AI - Our technology enables the resolution of customer problems or needs by accessing service data in real-time to provide a specific, efficient, and personalized response to each customer's situation.
3. Root Cause discovery AI -for the early detection of new customer situations or problems: Through advanced clustering algorithms, we discover potential new issues to identify their root causes and resolve them automatically.
Companies such as Vodafone, MAsmóvil, Entel, and Claro have already embraced this new way of managing customer service, achieving double-digit improvements in the most important KPIs for their business.
Visit our website: www.schaman.com
Company Details
- Employees
- 50
- Founded
- -
- Address
- Camino De Las Ceudas 2, 1ºr, Las Rozas,madrid 28232,spain
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- schaman.com
- Keywords
- DIGITAL CUSTOMER CARE, AUTOMATED DIAGNOSIS, DIGITAL TRANSFORMATION, CRM, PROCESS OPTIMIZATION, BIG DATA, ACS, FTTH, LTE, TROUBLESHOOTING, Artificial Intelligence, Customer Experience, GEN AI, AUTOMATION.
- HQ
- Las Rozas, Madrid
Schaman Questions
Schaman's website is schaman.com
Schaman's LinkedIn profile is https://es.linkedin.com/company/schaman
Schaman has
50 employees.
View email and phone details for 50
employees at Schaman.
Schaman's industry is
Software Development
Schaman's top competitors are
Divilo,
Zircontech,
Naria,
Okencasa,
Dezzai,
Whitebox,
Smartway - Telematics Systems,
Gataca,
Aplanet,
Gobe Studio.
Schaman's categories are Software Development
Schaman's founding year is 2008
