Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights.
Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact.
By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process.
Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.
Company Details
- Employees
- 53
- Founded
- -
- Address
- Taylor's Lane, Dublin 8,ireland
- Phone
- +44 20 3514 0415
- in****@****y.co.uk
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- scorebuddy.co.uk
- Keywords
- Employee Quality Assurance, Employee Quality Monitoring, Scorecards, Staff Quality Assurance, Staff Quality Monitoring, Agent Engagement, text analytics, training, LMS, contact center training, learning & development.
- HQ
- Dublin 8
Scorebuddy Questions
Scorebuddy's helpline number is +44 20 3514 0415
Scorebuddy's website is scorebuddy.co.uk
Scorebuddy's LinkedIn profile is https://www.linkedin.com/company/scorebuddy
Scorebuddy has
53 employees.
View email and phone details for 53
employees at Scorebuddy.
Scorebuddy's industry is
IT Services and IT Consulting
Scorebuddy's top competitors are
Endeavour Technology,
Oneadvanced,
Maestroqa,
Observe.ai,
Zendesk,
Sentient Solutions Ltd.,
The Saasy People,
Intercom,
Evaluagent®,
Zendesk Qa (Klaus).
Scorebuddy's support email address is info@scorebuddy.co.uk
Scorebuddy's categories are IT Services and IT Consulting
Scorebuddy's founding year is 2012
