Scorebuddy Company Profile, Contacts & Intelligence

Scorebuddy Overview

Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.

Headquarters

Ie

Website

scorebuddy.co.uk

Industry

It Services And It Consulting

Founded

2012

NAICS

Computer Systems Design and Related Services, Other Computer Related Services

Phone Number

Available in AeroLeads

Company Email

Available in AeroLeads

Scorebuddy Contact Intelligence

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Scorebuddy People & Org Chart Preview

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Scorebuddy Workforce Composition

Seniority breakdown across 22 visible profiles.

Scorebuddy Technology & Talent

Technology-related job titles represented in the visible people data.

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