Scorebuddy
It Services And It Consulting
Ie
53 employees
- Employees
- 53
- Contacts
- 1
- Emails
- 1
Scorebuddy Overview
- Headquarters
- Ie
- Phone Number
- Available in AeroLeads
- Website
- scorebuddy.co.uk
- Industry
- It Services And It Consulting
- Employees
- 53
- Founded
- 2012
- Funding
- 5.2M
- Company Email
- Available in AeroLeads
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
About Scorebuddy
Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—so you can reduce cost per interaction, improve both agent and customer experience, and deliver personalized coaching that makes a real-world impact. By automating repetitive tasks with AI, Scorebuddy allows you to expand and evolve your QA program without having to spend on extra hires. Analyze 100% of agent-customer conversations to ensure complete QA coverage. Leverage AI evaluator assistance and auto-scoring to make your quality assurance process faster and more accurate. Put powerful, automated workflows in place to assign targeted lists for evaluation and streamline the entire process. Scorebuddy’s advanced reporting and analytics tools identify trends and patterns in your QA data, uncovering actionable insights for your organization. You can explore all of this data with embedded business intelligence (BI) and create highly-visual, digestible reports to share with stakeholders in multiple formats. You can even create custom dashboards aligned with the needs of individual users. Plus, enhanced root cause analysis and automated sentiment analysis let you understand customer needs, wants, and behaviors.
Scorebuddy Contact Details
- People in AeroLeads
- 4
- With contact data
- 1
- Email contacts
- 1
- 25.0% coverage
Scorebuddy Org Chart
Sample employees and titles| Name | Title | Location | Contact |
|---|---|---|---|
| Derek Corcoran | Founder and CEO Sentient |
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| David Mcgeough 🚀 | VP of Marketing at Scorebuddy |
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| Dick Bourke | County Dublin, Ireland |
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| Emmanuel Doubinsky | VP of Product |
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Employees by Management Level
Individual contributor
9 profiles
Senior / Lead
5 profiles
VP / Head
4 profiles
Executive
2 profiles
Manager
1 profile
Associate / junior
1 profile
Department Contact Coverage
| Department | Contacts | Phone | |
|---|---|---|---|
| Sales | 5 | 5 | 2 |
| General | 3 | 3 | 0 |
| IT | 2 | 2 | 0 |
| Marketing | 1 | 1 | 0 |
| Executive | 1 | 1 | 0 |
| Operations | 1 | 1 | 0 |
Scorebuddy Tech Stack
Engineering
2 profiles
Product / design
2 profiles
Cloud / infrastructure
1 profile
Data / AI
1 profile
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