SentiGeek

SentiGeek is dedicated to provide concise and ready-to-use findings and conclusions, as well as value-adding actionable insights regarding customer intelligence from big or small data analytics. The aim is to improve companies’ products and services, help them increase customer loyalty, accelerate up-selling and cross-selling of product lines and brands. SentiGeek’s hybrid AI system analyzes customer feedback, reviews and comments with innovative, cutting edge algorithms, providing industry-specific results about brands, products, features of products and customer personas. Users access the analytics results on SentiGeek’s automated cloud platform. Although many tools and solutions in the market offer text analytics and sentiment analysis, very often they lack the depth that such analysis requires and the effectiveness of the business insights offered. SentiGeek collects, classifies and processes customer feedback and generates fine-grained, industry-specific results about what customers/people say about brands, products, product features, services. Industry-specific customer profiling is generated, considering any other information available about the customer e.g. demographics and the people influencing the customers. Customer personas are created based on consumer behavior, patterns etc. The significant features of the products/services that can influence customer/people’s behavior are identified. Analysis results are used to estimate, among others, sales probability and customer persona purchasing probability or other behavior.