Sercom Company Profile, Contacts & Intelligence

TelecommunicationsAssumpção, Br5.02K employeesFounded 1993
2 contacts with email or phone data2 with email data1 with phone data
View verified contacts Compare competitors
Employees
5.02K
Company source estimate
Reachable Contacts
2
Visible contacts with email or phone data
Contacts With Email
2
2 of 4 visible contacts
Departments
4
Mapped contact coverage

Sercom Overview

Founded in 1993, since the beginning Sercom has stood out in the Contact Center Services. Sercom is highly involved with its clients, what ensures an outstanding position in the market. Its working philosophy and clients portfolio enable Sercom's continuous sustained development and keep its integrity. Its successful history and its executives long term vision allow Sercom to keep finely tuned with the global trends in strategic, technological and human resources terms. Sercom's mission: 1- Implement and manage the best contact center solutions in the market. 2- Provide the best combination between Technology and Human Resources. 3- Change a Contact Center into a Profit and Opportunities Center. Sercom has developed a full variety of services that aims to manage our clients’ life cycle, providing conditions to take advantage of all opportunities that each market offers. Customer Service - Our focus is Customer Relationship Management, customers’ retention, anti-attrition and tech support. Telemarketing - Through a direct channel with our clients, Sercom enables all straight purchase facilities by phone with pre and post sales support. Tech Support - Through structured scripts, highly skilled technical agents are trained to provide tech support for special equipments and products. Web Chat - This tool was internally developed. Our web-chat system provides a great method to maximize your sales through the web, customer service and support.

Headquarters
Assumpção, Br
Website
sercom.com.br
Industry
Telecommunications
Founded
1993
NAICS
Telecommunications, Other Telecommunications
Phone Number
Available in AeroLeads
Company Email
Available in AeroLeads
Telecomunicações Soluções Digitais Vendas SAC Cobranças Call Center Contact Center Tecnologia para atendimento ao cliente Atendimento ao Cliente Customer Experience Jornada do cliente Backoffice

Sercom Contact Intelligence

See which contact channels and departments are represented in the visible AeroLeads data.

2 contacts with contact data
2 with email data and 1 with phone data in the visible sample.
4 departments represented
Visible contacts with email or phone data are mapped to these departments.
5 company-domain emails
Visible contacts using Sercom's company email domain.
General
4
Executive
3
Sales
1
IT
1

Sercom People & Org Chart Preview

Sample people records show job titles and whether email or phone data is available without exposing raw contact details.

R
Raphael A. C. Diferro
Superintendente De Marketing E Pré-vendas - Bpo - Cx - Desenvolvimento De Negócios
E
C
Cinthya Andrade
Gerente Bilingue/ Atendimento Ao Cliente / Customer Experience
A
Alexandre Resende
Orientando Empresas Na Criação De Uma Visão Digital Como Estratégia De Negócios Por Meio De Tecnologias Que Abrangem AI I CEO Da Contactone E CIO Da
EP
R
Roberto Ribeiro
Executive Director - C-level - Cx - Commercial - Digital Transformation - Marketing - Projects - Growth

Sercom Workforce Composition

Seniority breakdown across 61 visible profiles.

Individual contributor
41
Manager
6
Executive
5
Director
5
Associate / junior
2
VP / Head
1
Senior / Lead
1

Sercom Technology & Talent

Technology-related job titles represented in the visible people data.

Data / AI
8
Engineering
4
Cloud / infrastructure
1
Security
1

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