ServDes.2020

Service Design and Innovation conference (ServDes.) is the premier international research conference for exchanging knowledge within service design and service innovation studies aimed at both academics and industry practitioners. As the field of service design matures, questions of the impact of its practices, including a robust evaluation of its methodological gaps, potentials, limitations and claims, become necessary. Being held for the first time outside Europe and in the Asia-Pacific and offering a hybrid on-line and on-site participation, ServDes.2020 invites you to focus and reflect on the tensions and paradoxes of undertaking service design in contexts of plurality – cultural, economic, historical and environmental – in ways that privilege difference and diversity.