Service Management Leadership is a transformation accelerator and trusted advisor.
Unlike many firms, Service Management Leadership focuses on just the FIVE areas of expertise:
1. Service Management, including CMDB Remediation
2. Asset Management
3. Business Continuity
4. Advisory, Including Leading Through Transformation
5. Experience Management
With decades of experience leading initiatives in these core areas, we can help you and your organization realize optimal outcomes.
The team has extensive expertise leading transformations and programs - both large and small.
Service Management Leadership brings expert-level understanding and practice of Service Management principles and how to leverage the ITSM/ESM frameworks for all ITSM and ITAM toolsets, and in many industries. The firm's focus is to deliver value in terms of saving money and time, reducing downtime of services, and standardizing outcomes.
These FOUR areas are what many organizations need most during these unique times. Below are more details on each.
1. Service Management
a. CMDB Remediation
b. ITIL Process Design
c. Process Improvement
d. Optimizing uptime through improved processes
e. Fixing ServiceNow deployments
2. Technology Asset Management
a. Software Asset Management
b. Hardware Asset Management
3. Business Continuity/Disaster Recovery
a. Strategy
b. BC Plan development
c. Training
d. Testing
4. Leading Through Transformation
a. Cost optimization/reduce IT spend
b. Vendor Management
c. Regulatory
5. Experience Management
a. Customer Experience
b. Employee Experience
c. Experience dealing with internal IT
d. Experience dealing with external vendors
e. Assessments, Sentiment, and Transformation deliverables.
The firm is led by Jeffrey Tefertiller who brings over 28 years of Service Management leadership experience. Jeffrey is known for his practical approach to Service Management, focusing on business outcomes.
Contact us today!
Company Details
- Employees
- 2
- Founded
- -
- Address
- United States, Us
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- servicemanagement.us
- Keywords
- ITIL, ITSM, Business Continuity, Business Continuity Planning, CIO Advisory, Change Management, CMDB, Managed Services, SIAM, Service Management, IT Service Management, Enterprise Service Management, ITSM Process, Continual Improvement, Service Transition, Service Operations, Release Management, Experience Management, XLAs, ServiceNow, Asset Management, Software Asset Management, ITIL 4.
- HQ
- United States
Service Management Leadership Questions
Service Management Leadership's website is servicemanagement.us
Service Management Leadership's LinkedIn profile is https://www.linkedin.com/company/service-management-leadership
Service Management Leadership has
2 employees.
View email and phone details for 2
employees at Service Management Leadership.
Service Management Leadership's industry is
IT Services and IT Consulting
Service Management Leadership's top competitors are
Open Service Community Osc,
Capgemini,
Itsm Academy,
The Itsm Practice Podcast | Elevating Itsm And It Security Knowledge,
Servicenow,
The Itsm People,
Itsm Docs,
Itsm,
Women Of Itsm,
Smg - Service Management Group.
Service Management Leadership's categories are IT Services and IT Consulting
Service Management Leadership's founding year is 2016
