Successful outcomes!! That is what I have delivered for CIOs, CTOs, and Executive Directors of large firms as well as medium-sized companies. Delivering successful outcomes is what I do. I enjoy helping leaders – and their organizations – be more successful. I specialize in AI and digital transformation and have 30 years of experience leading large global initiatives and teams, with a broad span of control, and P&L responsibilities across many industries. In most of my roles, I function as a SVP, VP, or Senior Director, leading teams and initiatives to successful outcomes. Some of my successful attributes include: Business acumen with outstanding stakeholder management Big picture strategy development and execution excellence Unafraid to roll up sleeves and pitch in as needed Excellent stakeholder management, unafraid of the difficult conversations Bridge-builder who believes success comes through collaboration and alignment Team-builder and talent attracter of high-performing teams Large budget, people leader, and P&L experience Driver of innovation and automation  Established and improved IT Governance in many areas and forms Passionate about excellence Believer in holding myself and others accountable AI & Digital TransformationTechnologies used: ServiceNow, AI/ML, Salesforce IT Service Center (ITSC), Flexera, BMC Remedy, & BMC Helix, multiple ERPs and BI tools, and industry-specific toolsets across several industries.Methodologies leveraged: Agile, ITIL, SAFe, COBiT, DevOps, and modified waterfall with frequent iterations. Industries: Banking, Financial Services, FinTech, Insurance, Healthcare, Software, and Government, just to name a few. I have led teams that were 100+ in size (internal + external).Key Accomplishments:• Numerous Fortune 500 multi-million dollar transformations, leading teams and people, in strategy design, operating model development, and shaping the future of the organization/s• Led large automation, AI, and ML initiatives• Successfully led many ITSM/ITAM tool implementations, including governance and process redesigns • Expert in ITSM platform and CMDB turnarounds, fixing poor implementations while aligning to stakeholder experience and requirements. • Led large vendor and outsourcing initiatives, including establishing governance & operating models• Implemented a Business Resilience Program (Security Incident Response, Business Continuity, and Disaster Recovery) for a banking client to exceed FFIEC requirementsContact info:Jtefertiller@servicemanagement.us.comwww.servicemanagement.us