Servicefriend (acquired by Facebook)

The new way for digital transformation. Servicefriend provides the scalability of a messaging Bot with the intelligence, comprehension and empath of a human. The potential of messaging and automated conversational interfaces (“bots”) is well understood by now. The main challenge facing large enterprises wishing to adopt this technology is that there is no way to ensure a consistently excellent experience at scale. The intermittent nature of text messaging and the massive volumes involved make it nearly impossible for large enterprises to handle messaging with live persons, but it is equally impossible to rely on bots. Servicefriend has developed a unique technology that addresses this problem. The breakthrough is Servicefriend’s Hybrid Bot Architecture - an approach that offers enterprises to provide consistent messaging experience at massive scale. Now you can let people communicate with your business as they do with their friends.