Shipherd

At Shipherd, we’re redefining how ecommerce businesses & carriers tackle “Where Is My Order?” (WISMO) by merging real-time tracking data with predictive analytics. Our platform proactively flags potential delays, automatically re-estimates delivery times, and sends timely updates—reducing inbound queries and freeing your customer service team to focus on higher-value tasks. With intelligent routing insights that highlight problematic lanes or hubs, we help businesses pinpoint and address bottlenecks at their source, leading to smoother operations and happier end customers. In addition to our predictive intelligence, Shipherd deploys an AI-driven chat agent that seamlessly handles customer inquiries. Unlike a basic chatbot, our solution taps into real-time logistics data to give accurate, context-rich answers, cutting WISMO calls by up to 90%. By automating routine conversations and providing actionable insights for carrier operations, Shipherd not only transforms your customer support model—it elevates your entire delivery experience.