SimpleChat® for Dynamics 365

SimpleChat® for Dynamics 365 is a native, omni-channel solution that extends the power of a Microsoft Dynamics 365 add-on solution for contact centers, supporting instant, convenient, multiple channels for communicating with customers. SimpleChat was designed to bring sales and service call centers to the new digital world. The add-on allows for instant and engaging communication between the customer or patient and organization. Omnichannel solution provides seamless customer support from mobile, social, SMS/text, and website. Automate processes and provide consistent messaging with a feature-rich chatbot. Transition from chatbot to live agent, directly from the Dynamics 365 dashboard. A CONSISTENT CUSTOMER EXPERIENCE SimpleChat® allows organizations to respond to customer inquiries and support tickets, even switching between channels in one chat session. Omnichannel significantly enhances customer netpromoter ratings and rapid problem resolution. SPEED OF RESPONSE SimpleChat® ensures quick responses to customer’s questions. Customer Service Representatives can handle multiple conversations simultaneously and transfer files to and from the customer via any platform, including the customer’s camera from their mobile device. ADVANCED BOT CAPABILITIES SimpleChat® contains a bot platform that automatically responds to questions asked by customers in self-service areas. The bot is exposed to the same database information as the representative, and can easily answer specific answers. SimpleChat® by Elad Systems is at the heart of the "Digital Service Center" bringing with it a new era of revolutionary service.