Smart Hotel Academy presents!
Do you want your staff to be more professional?
Do you want your staff to be more productive in sales and management?
Want to stand out in the local and international arena?
Then this wonderful opportunity is for you. Join a universal training program in the hospitality business with your employees.
The program is conducted in 3 directions:
Front Office-Reception
Personal appearance and hygiene instruction
Welcome and meeting with the guest
Procedure of check-in, check-out of guests
Luggage instruction
Guest awakening service instruction
Effective communication with the guest
Guest complaints
Getting in touch with first-time visitors
Walk in Guest Procedure
Complaints of check-out guests
Group Check in
Leadership
Telephone conversation and behavior instruction
Black List instruction
Meeting with agencies and companies
F&B (restaurant department)
Hygiene and clothing
Safety regulations
Welcome, accommodation and departure
Menu and presentation
Table service rules
Team work
Reception and preparation of banquets
Relations with other departments
Mini bar
Customer service
Room-service rules
Wine service
Customer order management
Standards of cleanliness and layout of bars and dishes
Housekeeping (cleaning and household department)
Floor supervisor (team leader) and its responsibilities
Duties of floor worker
Communication between internal divisions of the Department
Relations of household and cleaning Department with Security department
General cleaning standards and regulations
The procedure for cleaning guest rooms
The procedure for preparing a VIP room (Booking.com-Tripadvisor.com)
Rules of communication and conduct with guests
Listening to guest complaints and conduct rules
Office cleaning time and rules
Training Department;
Jeyhun Ashirov (Ceo of Smart Hotel Management&Consulting,
+994503386873 (Call+Whatsapp)
Emil Gadirov (Head of Training Center)
+ 994553684346 (Call + Whatsapp)
info@smartmanagement.az
Company Details
- Founded
- -
- Address
- 9 Həsən Əliyev Küçəsi, Bakı,1078,azerbaijan
- Industry
- Hospitality
- NAICS
-
Traveler AccommodationCasino Hotels
- Website
- https://smartmanagement.az/
- Keywords
- instruction.
- HQ
- Bakı
Smart Hotel Academy Questions
Smart Hotel Academy's website is https://smartmanagement.az/
Smart Hotel Academy's LinkedIn profile is https://az.linkedin.com/company/smart-hotel-academy
Smart Hotel Academy's industry is
Hospitality
Smart Hotel Academy's top competitors are
Gamma Group,
Sapphire Zagulba Hotel,
Khazar Travel Azerbaijan,
Baku Branch Of Lomonosov Moscow State University,
Elux Events Hall,
Simurg Intellectual Games Club,
Ciao Catering,
Pechakucha Night™ Baku,
The Office Coworking Space,
Midtown Hotel Baku.
Smart Hotel Academy's categories are Hospitality
Smart Hotel Academy's founding year is 2021
