SMRT365

SMRT365 provides specialized social media management with a focus on after-hours coverage - delivering expert monitoring, engagement, response, and comment moderation when in-house teams are offline. We're there during late weekday evenings, weekends, and holidays when customers don't stop engaging just because offices close. We also offer complete daytime social media management and support, working alongside your existing team or serving as your dedicated social media resource during business hours. Our team of experienced social media specialists provides seamless coverage across platforms including Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube for brands across industries - from startups to Fortune 500 companies in healthcare, nutrition, ecommerce, retail, automotive, and more. What We Offer: • 365-day social media coverage during evenings, weekends, and holidays • Full daytime social media management and support when needed • Expert community management and engagement • Crisis monitoring and escalation protocols • Comment moderation across all platforms • Customer service response and resolution • Consistent brand voice maintenance • Social listening and sentiment tracking How We Work: We become a true extension of your in-house team, maintaining consistent brand voice and response quality while providing the flexibility you need. Our services can be fully customized based on your specific needs: • Scheduled coverage during specific hours • Holiday coverage when your office is closed • Weekend management of all social channels • Regular daytime support and engagement when needed • Urgent response management • Seamless handoffs between teams