SMWilkinson Consulting Inc.

Many organisations desire to offer the best to their customers but don't have the right infrastructure in place to support and realise their vision. We assess organisations and develop and execute strategies that improve systems and process flows and develop people. Our approach facilitates continuous measurement for review and adjustment and we manage the change process to ensure that organisations achieve their desired results. Our innovative tools and techniques better position companies to provide excellence in customer service, improve corporate image and increase profits. Our services include: - Organisational Transformation - Strategy and Execution (Organisation Structure; Process Reengineering; Performance Management; Change Management) - HR & Business Strategy (Focus on the Employee and Customer Experiences) - HR Administration - Learning & Development - Quality Assurance (Standards creation, execution and monitoring) - Leadership Development - Behavioural Analysis & Coaching