SOAdesk

SOAdesk provides desktop optimization and business intelligence for contact center agents allowing for significant economic benefit in the contact center, while enhancing the customer experience and minimizing IT workload. Built on a proven SOA platform, SOAdesk’s United Desktop™ solution provides Agents access to everything they need, presents only what is relevant for each interaction and automatically performs critical functions for the Agent, driving measurably faster, more accurate and more valuable customer interaction – consistently. Ease of implementation and pay as you benefit pricing options offer Clients incredible payback and ROI. Additionally, SOAdesk provides customer interaction consulting and technology services resources and works with its clients to help them drive significant productivity and customer satisfaction improvements. SOAdesk, based in Alpharetta, Georgia, is a Vertical Thought company .