SoftConnect doo

Contact Center since 2018, provides services to a still growing number of clients, maintaining the highest standards of quality and service. Through innovative activities and the development of the product range is constantly adapting to the rapidly changing trends in the market and above all expectations and needs. The most important value which influences all Contact Center’s activities is responsibility for the role of ambassadors and confidant of the interests of our clients in contacts with their customers. The areas of outsourcing in which we specialise are: • telesales and telemarketing; • customer service; • marketing research; • business advisory services; We realize non-standard projects, which are flexibly matched to the individual needs of the most demanding clients. We additionally provide advisory services in designing, building and managing internal call/contact centres. Our centers provide service using all available communications channels, such as telephone, Internet (WWW), electronic mail (e-mail), SMS, fax, IVR and Voice over IP (VoIP). We cooperate with both large and medium-sized enterprises with Serbian/Polish/Croatian/Slovenian, capital and international corporations from the financial, fuel, transport and tourism, FMCG, retailing, IT and telecommunications, media and entertainment sectors. We offer knowledge and practical experience, confirmed by our customers to everyone who entrusts his business to us.