With over 20 years of experience in contact center solutions, Softphone is a trusted global leader. Our Smart Connectors serve 500+ clients worldwide, supporting over 100,000 agents across six continents, enhancing communication and interaction management between any CRM and Genesys Cloud™.
Key Features:
- Smart Routing: Efficiently manage CRM interactions.
- Task Automation: Handle emails and workflows effortlessly.
- Real-Time Insights: Access up-to-date data in the CRM interface.
- Outbound Campaign Sync: Align campaigns with CRM data for better targeting.
Constant Innovation with AI & Automation
We integrate AI-driven solutions to enhance CRM functionality, empowering agents with Genesys™ Agent Copilot and Agent Assist to improve efficiency and decision-making. Our Smart Connectors leverage AI to provide next-best-action insights and streamline workflows.
Proven Expertise and Global Reach
Softphone operates across Africa, Asia, Australia, Europe, North, and South America, delivering seamless Genesys Cloud™ CRM integration. Our expertise spans contact center workflows, enhancing CX and AX through real-time data access, task automation, and AI-powered tools.
Why Choose Softphone?
Softphone offers:
- Business Process Analysis tailored to optimize your operations.
- Seamless Integration of Genesys Cloud™ with CRMs like Salesforce, Oracle, and Microsoft Dynamics.
- Contact Center Optimization using AI, business intelligence, and analytics for data-driven decision-making.
Smart Connectors: Enhancing the Contact Center
Our Smart Connectors embed Genesys Cloud™ into CRMs, ensuring real-time data access and seamless management of multi-channel interactions (voice, chat, email). The customizable Smart UI enhances agent workflows, offering Smart Buttons and Smart Views for improved efficiency.
Partnerships & Commitment to Excellence
Repeatedly recognized as Genesys™ EMEA AppFoundry Partner of the Year, we deliver reliable, future-proof CCaaS integrations for any CRM.
Company Details
- Employees
- 3
- Founded
- -
- Address
- The Rourke House, Staines-Upon-Thames,england Tw18 3ba,united Kingdom
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- http://softphone.uk
- Keywords
- System Integration, PureEngage, PureCloud, PureConnect, Genesys, Contact Center, CRM, Audiocodes, Mediant, Microsoft Dynamics, Salesforce, Siebel, WDE, WWE, Workspace, CRM Connetors, External Routing, SAP CRM, SAP C/4HANA, ServiceNow, IWD, Software Factory, Managed Services, PBX, Avaya, Alcatel A4400, Genesys PSDK, PureCloud Embeddable Framework, Microsoft USD, GVP, AVP, Genesys Orchestration, Voice Portal, SIP Server, SIP Protocol, SBC, Oracle Service Cloud, Oracle Right Now, Oracle Sales Cloud, Sugar CRM.
- HQ
- Staines-upon-thames, England
Softphone International Questions
Softphone International's website is http://softphone.uk
Softphone International's LinkedIn profile is https://uk.linkedin.com/company/softphone-international
Softphone International has
3 employees.
View email and phone details for 3
employees at Softphone International.
Softphone International's industry is
Software Development
Softphone International's top competitors are
Genesys Partners,
Softphone Srl,
Snark Studios,
Aiphas. Co.,
Bhasa Academy Coding School,
Amara Brasil,
Better Project - Msca-Dn,
Instict Labs,
Omni Intelligence,
Ethoc.
Softphone International's categories are Software Development
Softphone International's founding year is 2012
