Softphone International

With over 20 years of experience in contact center solutions, Softphone is a trusted global leader. Our Smart Connectors serve 500+ clients worldwide, supporting over 100,000 agents across six continents, enhancing communication and interaction management between any CRM and Genesys Cloud™. Key Features: - Smart Routing: Efficiently manage CRM interactions. - Task Automation: Handle emails and workflows effortlessly. - Real-Time Insights: Access up-to-date data in the CRM interface. - Outbound Campaign Sync: Align campaigns with CRM data for better targeting. Constant Innovation with AI & Automation We integrate AI-driven solutions to enhance CRM functionality, empowering agents with Genesys™ Agent Copilot and Agent Assist to improve efficiency and decision-making. Our Smart Connectors leverage AI to provide next-best-action insights and streamline workflows. Proven Expertise and Global Reach Softphone operates across Africa, Asia, Australia, Europe, North, and South America, delivering seamless Genesys Cloud™ CRM integration. Our expertise spans contact center workflows, enhancing CX and AX through real-time data access, task automation, and AI-powered tools. Why Choose Softphone? Softphone offers: - Business Process Analysis tailored to optimize your operations. - Seamless Integration of Genesys Cloud™ with CRMs like Salesforce, Oracle, and Microsoft Dynamics. - Contact Center Optimization using AI, business intelligence, and analytics for data-driven decision-making. Smart Connectors: Enhancing the Contact Center Our Smart Connectors embed Genesys Cloud™ into CRMs, ensuring real-time data access and seamless management of multi-channel interactions (voice, chat, email). The customizable Smart UI enhances agent workflows, offering Smart Buttons and Smart Views for improved efficiency. Partnerships & Commitment to Excellence Repeatedly recognized as Genesys™ EMEA AppFoundry Partner of the Year, we deliver reliable, future-proof CCaaS integrations for any CRM.