Softphone Srl

Welcome to Softphone, a leading contact center solutions developer and system integrator specializing in the Genesys ecosystem. With multiple accolades as the "EMEA Genesys AppFoundry partner of the year," we are proud to be at the forefront of innovation in this industry. Our mission is simple: enable a tailored and seamless Agent Experience via powerful integrations, automations and innovative capabilities. Operating under the Smart Connectors brand, our components integrate Genesys with all the main CRMs, revolutionizing contact centers' operations. But our expertise continues beyond there. Softphone is also your trusted partner for application development, implementation support, monitoring, business intelligence, customer service analytics, and comprehensive training. We are committed to providing end-to-end solutions that empower your contact center to thrive in today's fast-paced digital landscape. Founded in 2004, Softphone has grown into a dynamic team of 30 dedicated professionals. With offices in Milan and Staines, we cater to a diverse clientele spanning six continents. Our impressive installation base of about 500 satisfied customers with over 100,000 active users is a testament to our unwavering commitment to excellence. Join us at Softphone and embark on a transformative journey for your contact center. Contact us today, and let us equip you with the tools and expertise to elevate your performance, exceed customer expectations, and drive unparalleled success.