SpatialBuzz helps mobile operators engage with their customers to make their networks better.
Nothing affects customer satisfaction more than the network, but it is an open secret that, every day, most people drop calls or experience slow data. Often a call centre is the only channel for two-way communication so it is probably no surprise that very few people report their problems. So, mobile operators end up with a network, box-centric, view of their business rather than a customer centric one.
We give customers software tools so that they can let their mobile operator know how things are going. In return, mobile operators get a wonderful crowd sourced picture of real customer experience. There is also a two-way machine learning engagement engine so that customers can be kept in the picture as to when they should expect improvements and fixes to happen. For issue resolution the solution is able to collect handset radio measurements and interface with planning, fault management and other network systems.
The end result is more engaged and happier customers on a better network.
Company Details
- Employees
- 5
- Address
- Meridian House, 9/11 Chertsey Street,united Kingdom
- Phone
- +44 (0)1483 579 733
- en****@****uzz.com
- Industry
- Telecommunications
- NAICS
-
TelecommunicationsOther TelecommunicationsTelecommunications ResellersAll Other Telecommunications
- Website
- spatialbuzz.com
- Keywords
- Customer Experience Management, Software, Telecommunications, Customer Engagement, Network optimisatiomn.
- HQ
- Guildford
Spatialbuzz Questions
Spatialbuzz's helpline number is +44 (0)1483 579 733
Spatialbuzz's website is spatialbuzz.com
Spatialbuzz's LinkedIn profile is https://uk.linkedin.com/company/spatialbuzz
Spatialbuzz has
5 employees.
View email and phone details for 5
employees at Spatialbuzz.
Spatialbuzz's industry is
Telecommunications
Spatialbuzz's top competitors are
Onfolk (Acquired By Tide),
The Owl Centre,
Oa Capital Uk,
The Wren Project,
Medlock Partners,
Bear Capital Ventures Limited,
The Rec Hub.,
The Changing Workplace,
Ookla,
Comptel.
Spatialbuzz's support email address is enquiries@spatialbuzz.com
Spatialbuzz's categories are Telecommunications
