Everybody likes great service. We help to provide it.
Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day.
With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations.
Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration.
Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking.
At the core of our offering is the Spectos Real-Time Performance Management™ platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements.
Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration.
Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.
Company Details
- Employees
- 91
- Founded
- -
- Address
- Käthe-Kollwitz-Ufer 91, Dresden,deutschland (Deu) 01309,germany
- Phone
- +49 351 320250
- in****@****tos.com
- Industry
- It Services And It Consulting
- NAICS
-
Computer Systems Design and Related ServicesOther Computer Related Services
- Website
- spectos.com
- Keywords
- Service Quality Monitoring, Multi-channel feedback solutions, Real-time Performance Management, Service Quality Management, Transit Time Measurement, Consultancy, Real-Time Cockpits, Tracker Technology, Digitization/ Data Entry, Big Data Analytics, CEM, Advanced Data Analytics, Enterprise Feedback management, Market research next generation, Customized Dashboards, Tailored reporting, WiFi tracking, Employee Experience, Process Experience, Operations Experience, Customer Experience, Service Quality solutions, performance management system, digitization solutions, employee satisfaction surveys, ecommerce solutions, kpi tracking, employee experience management, employee survey tool, customer experience platforms, customer engagement platform, performance management software, employee engagement tool, performance management solutions, complaint management system, issue management software, big data analytics as a service.
- HQ
- Dresden, Deutschland (DEU)
Spectos Gmbh Questions
Spectos Gmbh's helpline number is +49 351 320250
Spectos Gmbh's website is spectos.com
Spectos Gmbh's LinkedIn profile is https://de.linkedin.com/company/spectos-gmbh
Spectos Gmbh has
91 employees.
View email and phone details for 91
employees at Spectos Gmbh.
Spectos Gmbh's industry is
IT Services and IT Consulting
Spectos Gmbh's top competitors are
Soloplan Gmbh,
Accenture,
Nec Group,
Bliss Applications,
Kamer Van Koophandel,
Align Technology,
Mail Boxes Etc. Uk & Ireland,
Justprint,
Pwc Luxembourg,
Qualcomm.
Spectos Gmbh's support email address is info@spectos.com
Spectos Gmbh's categories are IT Services and IT Consulting
Spectos Gmbh's founding year is 2001
