Square Systems

Call us: 0117 398 2342 Square Systems has been providing independent technical services to contact centres and other companies since 2001. We help businesses reap the benefit of developments in technology by creating tailored solutions that integrate with existing telephony and IT infrastructure. Opinion8: www.opinion-8.com Opinion8 is an innovative and effective customer-experience management tool which was developed and is managed by Square Systems. We are experts at helping organisations measure customer satisfaction. Contact centres in all sectors benefit from our market leading Voice of the Customer automated surveys. Opinion8 surveys can be conducted via the telephone, or by SMS or using the web. As a hosted solution, it is vendor agnostic, easy to implement and requires no costly integration with existing telephony systems. Survey data can be accessed through a secure web portal giving organisations real-time access to customer feedback and agent performance information. Our Enterprise Feedback Management solution helps organisations create a dialogue with their customers and employees to ensure key issues and concerns are addressed in a timely and effective way. AudioSense: www.audio-sense.co.uk AudioSense is a multi-lingual, multi-national audio transcription service. Our team is made up of 40 professional transcribers from all around the world. We use native speakers who can perfectly understand different accents, slang and culture of their particular country. We edit the transcriptions for sense eliminating pauses and verbal tics. Our transcription bureau is UK based and our team receive thorough training to offer the consistency and quality that you expect. We routinely review our work to ensure that we are constantly striving to improve our service and to guarantee the standard. We take every measure to ensure that your data is securely stored and protected. The equipment used, the hosting and software comply with rigorous security standards.