State Mercantile

State Mercantile is one of Australia’s premier debt purchasing and debt collection companies. State Mercantile's dedicated management team and highly trained collection team ensure that customers are dealt with fairly and with integrity. Our Collectors understand that no situation is ever the same and always strive to reach a fair resolution with all customers that takes into consideration each customer individual circumstance. Our market leading Customer Service charter forms an integral part of our compliance and customer service culture, and ensures that all dealings with our organisation are completed in a fair and transparent manner with each of our stakeholders. For more information about our Customer Service Charter please click here. As an indication of our commitment to excellence, we were recently awarded certification to ISO9001 Quality Management Systems for Debt Purchase and Debt Recovery activities.