Talent Analytics

Scaling recruitment businesses prioritise service levels because of it’s proven link to revenue growth. This is because every interaction your consultants have presents as a chance to make a positive or negative impact. It’s the culmination of these experiences that directly impacts your customer loyalty (retention, expansion or churn), referrals (client & candidate), brand reputation and ultimately profitability. CX Pro by Talent Analytics measures every significant candidate and client experience your recruitment business creates which provides a flow of real-time feedback. Utilising Service Automations and AI we can ensure you implement a customer experience management system that allows you to ensure your business consistently delivers world-class CX that fuels your future growth. Direct integrations with Bullhorn, Vincere and JobAdder allow you to seamlessly connect, analyse your data quality and then begin a free trial for NPS & Feedback automations. This will provide a CX health check and the starting point to embedding a culture that delivers world-class customer experience.