TEKNOSOR Technology Corporation

TeknoSOR (Tekn@SOR) is a Technology Service Call Center , providing technology consultancy for Computer, Mobile, Multi-Media, Social Media Technologies. With our Call Center Partner ASSIST, we created the biggest Technology Call Center in Turkey. The project is awarded by Contact Center World - 2012 in Best Help Desk Category. We are the driving force behind. We do provide the Knowledge-Base and CRM infrastructure, as well as Education and Second Level Support. We have given over 500,000 customers, Technology Support services. With 75 % success ratio. In all technology areas like Computer, Mobile, TV & Camera & Gaming Systems, Internet, Software, We have partnered with TEKNOSA, the Technology Retail leader in TR and founded the Technology Support Package in 2013. We have reached satisfying sales records. We are the certified Support Center ve HUAWEI modems, ZTE modems, COSA Smart Energy Solutions since 2013. We do use state-of-art Secure Remote Connection Tools for higher FCR ratios. We are partnering with Technology companies like Teamviewer, Communitake, Microsoft. We are also giving 7/24 Helpdesk services for Corporate Customers. Both national and international. Helping them reduce their Support Costs, and increase internal customer satisfaction. Our model is to offer our Technology Call Center Services as a Value Added Service for Operator / Bank / Technology Support Markets, to use this service as a retention tool , as well as creating an income stream by packaging this service together with device offers or insurance and guarantee offers.