TERRA NOVA TELECOM

Terra Nova Telecom has been providing next-generation telecommunications services since 2006. Corporate Responsibility As a small business, we take pride in our Commitment to Service Excellence. We strive to exceed customer’s expectations in everything we do. With more than 25 total years of experience in the telecom industry, our management team has carefully crafted a customer experience designed to avoid the most common things that other telecom carriers do that frustrate their customers. As part of our Commitment to Service Excellence, here’s what customers can expect from us: You’ll Never Press One for English. We’re an American small business, employing only Americans that speak English No Language Barrier. All of our Team Members are located in Florida, and we never outsource anything overseas We Operate Our Own Network. In today’s complicated telecommunications marketplace, there are sometimes multiple layers of resellers between the customer and the actual network operator. This often leads to customer frustration with long delays for service, repair, moves, adds and changes as orders and tickets flow up and down the reseller chain. We operate our own telecommunications network, reselling others only in rare cases outside our own network’s reach. Because we operate our own network, we can better control quality of service as well as provisioning and repair intervals Prompt, Courteous Service by a Human. If you call us during business hours, you’ll always reach a team member who can help without long hold times, excessive button-pressing or frustrating robotic agents. Our repair hotline also provides prompt 24/7 access to a live agent who can help with repair Billing Errors Quickly Resolved. Mistakes happen from time to time, but it’s our response to them that sets us apart. If we are notified of a billing error, we will resolve the issue quickly and fairly without making the customer file disputes month after month for the same issue