Textocracy Ltd

Textocracy is an SMS-based texting service that allows the widest range of service users to provide comments and feedback to a provider with a simple mobile phone. It provides a simple, free, barrier-free way for anyone to be able to have their comments captured and counted. Textocracy aims to overcome the digital divide and remove the barriers those with smartphone and internet access still have to providing comments through current feedback and survey systems. It ensures that there is a larger, more representative data set in consultation processes for better decision-making data. Here we will talk about the key problems organisations face when trying to conduct public consultations, get customer feedback, and otherwise get the information they need to make better service design and delivery decisions. We will offer solutions to some of the most common pinch points and tell you how Textocracy can provide an easy, cost effective way to hear more from your stakeholders- whether they are customers, service users, or constituents.