The Employee Engagement Oracle

In a recent survey by Harvard University, 550 senior leaders, managers and supervisors were asked what they considered to be the most important drivers of business success. The first two answers were fairly conventional. 80% of respondents said Excellent Customer Service. Not a great surprise. Any business that has customers (and most do) needs to make sure they are delivering qualify and value for money. Second voted for by 73% of respondents was Effective Communication. Again not much of a shock. With the complexity of today's business world it is vital that everyone knows what is going on. But the third most important issue voted for by 71% of respondents may not be what you expected. It was having High Levels of Employee Engagement. Why is this such a surprise? Because levels of engagement are at an all time low. According to the latest Gallup State of The Workplace report, the average number of highly engaged employees is 15%. How can this be? Over two thirds of leaders see the value of having highly engaged employees but we seem to be pretty bad at doing it. Enter the Employee Engagement Boot Camp. To overcome this we have developed 3 amazing online courses that will ensure you create a culture where people come to work and work hard because they want to - not just because they need the salary. Check out the link just below in the experience section to see exactly what these programmes offer. Increase customer loyalty and satisfaction by 10%. Increase productivity by 22%. Increase profitability by 21%. Reduce attrition by 60% Reduce absenteeism by 37% Reduce mistakes and qualify defects by 41%. Driving engagement, performance and profitability may be easier than you think.