At The CX Coach, we help brands turn great customer experiences into lasting loyalty, repeat purchases, and strong reputations.
We combine sharp customer insights with practical strategies to create experiences that work - for your customers and your business. When CX is done right, it boosts retention, inspires referrals, and builds advocacy that lasts.
Our work focuses on spotting friction, closing service gaps, streamlining processes, and equipping teams to deliver consistently excellent interactions. The result: happier customers, stronger loyalty, and healthier revenue.
Services include:
CX Audit & Action Plan – A clear roadmap to improve service and retention.
BPO & AI Evaluation – Guidance on choosing the right partners and tools.
Customer Journey Mapping Workshops – Walk through your brand in your customers’ shoes.
Coaching for Frontlines – Leadership coaching adapted for sales and service teams.
Fractional CXO – Strategic leadership without the full-time hire.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Rochester, Ny 14526, Us
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- http://tcxcoach.com
- Keywords
- VOC, Leadership, CX, Consulting, Customer Service Strategy, Leadership Coaching, Leadership Development, Customer Service, Customer Service Training, Process Development, Change Management, Cost Reduction, NPS, Coaching.
- HQ
- Rochester, NY
The Cx Coach Questions
The Cx Coach's website is http://tcxcoach.com
The Cx Coach's LinkedIn profile is https://www.linkedin.com/company/the-cx-coach
The Cx Coach has
1 employees.
View email and phone details for 1
employees at The Cx Coach.
The Cx Coach's industry is
Business Consulting and Services
The Cx Coach's top competitors are
Let's Coach,
Lockhart, Morris & Montgomery, Inc.,
Williams, Rush & Associates Llc,
Almon Inc.,
Nearity,
Resortcom,
Rochester Professionals Under 40,
Rochester Young Professionals,
Mkdev,
Brightpath Coaching.
The Cx Coach's categories are Business Consulting and Services
The Cx Coach's founding year is 2023
