Doing best what matters most to customers. Helping organisations improve customer experience through the provision of expert research and actionable insight.
We are specialists in customer experience measurement with a proven track record of improving companies’ customer satisfaction, loyalty and value.
We provide our clients with a range of research and focus on providing first class and actionable customer insight. This enables them to drive change and ROI from their customer research programmes.
Specialising in measuring customers’ satisfaction and loyalty means we have vast experience in:
All data collection methods (e.g. Tel, F2F, online, IVR, text and postal)
Reporting (e.g web reporting, dashboards, workshops, board presentations,)
Benchmarking data
Clear, relevant and actionable communication of data is key to changing behaviours. We provide:
Informative, reliable, benchmarkable results (NPS, Satisfaction Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops)
Compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction)
We build lasting research partnerships and have experience across all industries. Our client list includes: The Institute of Customer Service, Saint-Gobain, Co-op, LV=, Ovo Energy, Nationwide, Biffa, Direct Line Group, Irish Life and Housing Associations across the UK.
We also run training courses on all aspects of Customer Experience Measurement in London, Manchester & Birmingham. Courses range from Customer Journey Mapping, Storytelling / Voice of the Customer, Customer Surveys and many more.
Company Details
- Employees
- 70
- Founded
- -
- Address
- Taylor Hill Mill, Huddersfield,west Yorkshire Hd4 6ja,united Kingdom
- Phone
- 33 479617858
- in****@****arch.us
- Industry
- Research Services
- NAICS
-
Scientific Research and Development ServicesResearch and Development in the Physical, Engineering, and Life SciencesResearch and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)
- Website
- tlfresearch.co.uk
- Keywords
- Customer Experience Research, Complaints Surveys, Panel Research, Employee Satisfaction Measurement, Customer Journey Mapping, Storytelling, Voice of the Customer, Customer Surveys, NPS Surveys, Competitor Surveys, Employee Engagement.
- HQ
- Huddersfield, West Yorkshire
Tlf Research Questions
Tlf Research's helpline number is 33 479617858
Tlf Research's website is tlfresearch.co.uk
Tlf Research's LinkedIn profile is https://uk.linkedin.com/company/the-leadership-factor
Tlf Research has
70 employees.
View email and phone details for 70
employees at Tlf Research.
Tlf Research's industry is
Research Services
Tlf Research's top competitors are
Institute Of Customer Service,
Blue Yonder Research,
C4 Projects Ltd,
The Leadership Factor,
Tutor Hunt,
The Lead Forum,
Djs Research Ltd,
D Cactus,
Trinity Mcqueen,
Cheshire College - South & West.
Tlf Research's support email address is info@tlfresearch.us
Tlf Research's categories are Research Services
Tlf Research's founding year is 1996
