The Quo Group

Since 1993, the Quo Group have helped hundreds of organisations achieve change, growth and improved performance by placing the engagement of staff and customers at the heart of their DNA. We help leaders to create the conditions in which highly engaged and well managed staff can deliver a brilliant customer experience. We help managers to become experts in behaviour change and staff engagement, reinforcing exceptional customer service across the individuals they manage. And at the front line we help staff to think like customers (rather than just about them) in everything that they do. Our end game is hard nosed commercial results. In the last 18 months we helped a global retail bank achieve a 28 point rise in Net Promoter Scores (customer satisfaction) in less than 3 months. We helped a leading UK insurer raise employee engagement levels for 3.6 to 4.4 (out of 5). And we improved customer retention by 18% for one of the worlds leading leisure brands resulting in revenues 80 times greater than the programme cost. We pride ourselves in working with diverse groups of people. From the contact centre managers of E.ON to the global research scientists of De la Rue we have a unique ability to get under the skin of unique organisations. This enables us to tailor solutions that are valued by and resonate with the audiences we work with which is a critical factor of success. Find us at www.quogroup.com