The Training Bank

The Training Bank is a full service training and development firm, Headquartered in London, Ontario, Canada. The principals of the Company are also the Authors of two highly regarded books, That’s Customer Focus! and The Customer Focus Companion. Operating since 1986, we develop training solutions based on clients’ specific goals and objectives, which target specific performance outcomes and get results. We provide training solutions in traditional classroom, web-based and blended formats. While we have developed training in a broad range of subject matter, we have extensive expertise in the realm of customer-focused leadership, customer service excellence and management and supervisory development. We also have a network of strategic training partners who offer our programs in many countries around the globe. In the past 30 years we have worked with a wide range of organizations, large and small as well as multi-national. We have worked in Canada, the United States, the United Kingdom, Europe, the Caribbean, and the Pacific rim.