Ops on action board
grok is an operations insight discovery platform in real time
It converts every work widget into a case and helps track, monitor and report on ‘work cases’ in real-time on action boards
Deliver real time and actionable operation insights, across the chain of command, to enable operations data driven decision making
1. Use Operations and process data in real time…
grok’s data-centric foundation enables a hybrid of heuristic and machine-learning approaches for maximizing intelligence, and tunability of service operations
Produce and publish prescriptive and predictive insights as ‘next best actions’ for all actors, right from the associate on the ops floor to a c-suite operations head
2) ...to drive world class service levels…
Work on the right ‘case’ at the right ‘time’ under the right ‘SLA’, drive a direct impact on operational metrics – turn around time (TAT), speed, quality, first pass right etc. – in a short burst directly impacting business goals and strategic objectives
3) and transform levers directly impacting top line & bottom line
Transform customer experience and make it a compelling competitive advantage
Empower employees to be data driven, agile and focused on their individual performance
Enable the leadership to be intimately aware of the operational landscape in real time
Company Details
- Founded
- -
- Address
- Princeton, New Jersey 08540, Us
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- thegrok.io
- Keywords
- operations insight, real time and actionable operation insights, making operations data driven, machine learning, next best actions, transformation levers, digital led operations management, empowered employees, analytics in service operations, innovation in operations, transparent and proactive operations, diagnostic, prescriptive, predictive actionable insights, digital workplace for all employee levels.
- HQ
- Princeton, New Jersey
Thegrok.io Questions
Thegrok.Io's website is thegrok.io
Thegrok.Io's LinkedIn profile is https://www.linkedin.com/company/thegrok-io
Thegrok.Io's industry is
Software Development
Thegrok.Io's categories are Software Development
Thegrok.Io's founding year is 2020
