Thegrok.Io

Ops on action board grok is an operations insight discovery platform in real time It converts every work widget into a case and helps track, monitor and report on ‘work cases’ in real-time on action boards Deliver real time and actionable operation insights, across the chain of command, to enable operations data driven decision making 1. Use Operations and process data in real time… grok’s data-centric foundation enables a hybrid of heuristic and machine-learning approaches for maximizing intelligence, and tunability of service operations Produce and publish prescriptive and predictive insights as ‘next best actions’ for all actors, right from the associate on the ops floor to a c-suite operations head 2) ...to drive world class service levels… Work on the right ‘case’ at the right ‘time’ under the right ‘SLA’, drive a direct impact on operational metrics – turn around time (TAT), speed, quality, first pass right etc. – in a short burst directly impacting business goals and strategic objectives 3) and transform levers directly impacting top line & bottom line Transform customer experience and make it a compelling competitive advantage Empower employees to be data driven, agile and focused on their individual performance Enable the leadership to be intimately aware of the operational landscape in real time