Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.
At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.
We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.
Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.
We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.
Company Details
- Employees
- 8.80K
- Address
- 485 La Trobe St, Melbourne,victoria 3000,australia
- Industry
- Outsourcing And Offshoring Consulting
- Website
- http://www.probegroup.com.au
- Keywords
- Outsourcing, Customer Experience, Data, Generative AI, Chatbots, Intelligent Automation RPA, Customer Service, CRM Implementation, CX & Operations Strategy, Conversational AI, Philippines Talent Pool, Offshore Solutions, Onshore Solutions.
- HQ
- Melbourne, Victoria
Probe Group Questions
Probe Group's website is http://www.probegroup.com.au
Probe Group's LinkedIn profile is https://au.linkedin.com/company/theprobegroup
Probe Group has
8.80K employees.
View email and phone details for 8.80K
employees at Probe Group.
Probe Group's industry is
Outsourcing and Offshoring Consulting
Probe Group's top competitors are
Beepo,
Innovior,
Emapta Global,
Outsourced,
Probe Cx,
Goteam,
Stellar,
Microsourcing,
Microsourcing Careers,
Cloudstaff.
Probe Group's categories are Outsourcing and Offshoring Consulting
