This is Service Design Doing

Whether you work in a corporation, a government, an SME or a start-up, these books and schools contains everything you need to improve – or revolutionize – the products and services you offer. Learn how to facilitate workshops and run projects, embed service design thinking in your organization, use journey maps as a strategic management tool, and change the way your teams work as they adopt a more hands-on and human-centered approach – building success for your organization. Authors: Marc Stickdorn, Adam StJohn Lawrence, Markus Hormeß, Jakob Schneider Faculty: Marc Stickdorn, Adam StJohn Lawrence, Markus Hormeß Faculty companies: Smaply and WorkPlayExperience https://www.smaply.com http://www.workplayexerience.com