The Thrive Company is a consultancy applying research in behavioural economics, psychology and neuroscience to build unique, data driven solutions, innovatively designed for specific client needs.
Some of our Services:
• Building high performance teams and culture.
• Diagnose and manage conflict in teams.
• Absenteeism, Productivity and Service Experience.
• Creating TRUST within teams.
• Improve Empathy and EQ within teams.
• Training: Equip your team with the skills to excel.
• Regular Performance Dip Checks: Ensure continuous improvement.
• BPO Scripts: Optimized for effective communication.
Three of the largest costs in the BPO industry are absenteeism, attrition and ineffective training:
• Absenteeism: For example, in a call centre with 1000 employees, a 10% absenteeism rate costs over R2.4 million annually. Reducing absenteeism by 0.5% saves R120,000, and a 1% reduction saves R240,000. ThriveBPO's behavioural interventions foster positive cultures, boost intrinsic motivation, and establish supportive social norms.
• Attrition: High attrition rates also raise recruitment costs, with McKinsey estimating $10,000 to $20,000 per agent (R180,000 to R360,000). Loss of experienced employees creates knowledge gaps, requires extensive training, and can degrade service quality, harming customer relationships and brand reputation.
• Training: One-shot workshops with management and employees don’t work. It’s estimated that 90% of information is forgotten within 30 days and only 12% of employees apply new skills learned in L&D programs to their jobs.
ThriveBPO can help mitigate these challenges.
Company Details
- Employees
- 1
- Founded
- -
- Address
- Cape Town, Za
- Industry
- Business Consulting And Services
- NAICS
-
Management, Scientific, and Technical Consulting ServicesManagement Consulting ServicesOther Scientific and Technical Consulting ServicesOther Management Consulting Services
- Website
- https://thrivebpo.co.za/
- Keywords
- Sales persuasion and influence, Management training, Behavioural diagnostic, Trust and transparency, Choice architecture, Customer nudging, Employee engagement, behavioural eonomics, Habit building, Team cohesion, Call centre scripting, Absenteeism, Attrition, Incentives, Training and coaching.
- HQ
- Cape Town
Thrivebpo Questions
Thrivebpo's website is https://thrivebpo.co.za/
Thrivebpo's LinkedIn profile is https://za.linkedin.com/company/thrivebposa
Thrivebpo has
1 employees.
View email and phone details for 1
employees at Thrivebpo.
Thrivebpo's industry is
Business Consulting and Services
Thrivebpo's top competitors are
The Right Place Podcast,
Indlela Behavioural Insights,
Phonedoc Pty Ltd,
Iscript.health,
Kuronga,
Gwork.io,
Agilitee Africa,
Gravity Ideas,
Sanavia Oncology Inc.,
Clever Learning Experience.
Thrivebpo's categories are Business Consulting and Services
Thrivebpo's founding year is 2022
