Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay.
WHAT WE DO:
🏨 Our Reservation Sales Agents act as an extension of a hotel’s in-house team, allowing the front desk to focus on the guests in front of them.
🏨 Answer calls 24/7/365- Callers will always reach a highly trained, friendly agent, ready to welcome your future guest by focusing solely on them.
🏨 Convert calls into booking by creating a genuine connection with callers- our conversion rate is 90% of bookable calls.
🏨 Have knowledge of a hotel’s unique brand and story; our Reservation Sales Agents can answer questions about what is open in the area as well as what amenities they are sure to enjoy.
RESERVATION TECHNOLOGY SERVICES:
✅ Ressie, our AI-powered Virtual Assistant and Agent-Assisted Live Chat elevates guest interactions and drives direct bookings.
✅ Ressie can seamlessly integrate into your hotel website and booking engine and works on all devices.
✅ Our C5 Universal Call Center Agent Interface easily integrates into popular CRS systems.
✅ C5 encourages a more curated way of presenting information to an agent allowing for a quick response to questions from your caller.
TESTIMONIAL:
"We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’s successful efforts in call conversion consistently brings more revenue to our bottom line."
Bashar Wali, Hospitality Leader
HOTEL PARTNERS:
Pacifica Hotels, Paramount Hotels, Luxe Hotels, Hotel Zaza, Piazza Hospitality, Scholar Hotel Group
CONTACT:
http://topazservices.com
877-474-2525
Company Details
- Employees
- 35
- Founded
- -
- Address
- Mill Valley, Ca, Us
- Phone
- +1 510 628 4400
- fi****@****ces.com
- Industry
- Hospitality
- NAICS
-
Traveler AccommodationCasino Hotels
- Website
- topazservices.com
- Keywords
- Reservation Services, Senior Communities, Hospitality, Technology, Contact Center, Voice Services, Booking Engine, Call Center, Customer Service, Adaptability, Sales Conversion, Flexible, Effective Communication, Overflow Voice Reservations, Revenue Management, Hospitality Management, Reservation Sales Agents, Live Chat, AI-Assisted Virtual Assistant.
- HQ
- Mill Valley, CA
Topaz Services- Hotel Contact Center Questions
Topaz Services- Hotel Contact Center's helpline number is +1 510 628 4400
Topaz Services- Hotel Contact Center's website is topazservices.com
Topaz Services- Hotel Contact Center's LinkedIn profile is https://www.linkedin.com/company/topaz-hotel-services
Topaz Services- Hotel Contact Center has
35 employees.
View email and phone details for 35
employees at Topaz Services- Hotel Contact Center.
Topaz Services- Hotel Contact Center's industry is
Hospitality
Topaz Services- Hotel Contact Center's top competitors are
Contact Hotel La Croix Blanche,
Motel Grill Le Charollais,
Docusign,
Contact Voyages,
Hôtel De La Beauronne,
Contact Hôtel Le Lion D'or,
La Péniche Des Talents,
Agent Assist Ai,
Contact Hôtel - Siège Social,
Cold Harbor Creative.
Topaz Services- Hotel Contact Center's support email address is first@topazservices.com
Topaz Services- Hotel Contact Center's categories are Hospitality
Topaz Services- Hotel Contact Center's founding year is 1986
