Topaz Services- Hotel Contact Center

Topaz Services is more than a voice reservations center; we are a hotel’s partner in providing Genuine Hospitality with Genuine People. We understand that each guest deserves an amazing and unique experience and that starts with booking their stay. WHAT WE DO: 🏨 Our Reservation Sales Agents act as an extension of a hotel’s in-house team, allowing the front desk to focus on the guests in front of them. 🏨 Answer calls 24/7/365- Callers will always reach a highly trained, friendly agent, ready to welcome your future guest by focusing solely on them. 🏨 Convert calls into booking by creating a genuine connection with callers- our conversion rate is 90% of bookable calls. 🏨 Have knowledge of a hotel’s unique brand and story; our Reservation Sales Agents can answer questions about what is open in the area as well as what amenities they are sure to enjoy. RESERVATION TECHNOLOGY SERVICES: ✅ Ressie, our AI-powered Virtual Assistant and Agent-Assisted Live Chat elevates guest interactions and drives direct bookings. ✅ Ressie can seamlessly integrate into your hotel website and booking engine and works on all devices. ✅ Our C5 Universal Call Center Agent Interface easily integrates into popular CRS systems. ✅ C5 encourages a more curated way of presenting information to an agent allowing for a quick response to questions from your caller. TESTIMONIAL: "We chose Topaz because the company holds a high priority on quality customer service and relationships. In addition, Topaz’s successful efforts in call conversion consistently brings more revenue to our bottom line." Bashar Wali, Hospitality Leader HOTEL PARTNERS: Pacifica Hotels, Paramount Hotels, Luxe Hotels, Hotel Zaza, Piazza Hospitality, Scholar Hotel Group CONTACT: http://topazservices.com 877-474-2525