Touchpoints CX

Are you a business leader looking for ways to use your CX data to make an impact? Connect with us. I understand how CX impacts the bottom line and how communications play a crucial role in the overall experience. I’ll find strategic customer communication opportunities and create a strategic plan to help you save money, improve customer engagement, retention and lower complaint/call volumes. CX impact on the bottom line: 1. Companies lose approximately $1.6 trillion per year due to customer churn. 2. It costs 5X more to acquire new customers than it does to keep an existing one. 3. On average, a 5% increase in customer retention rates results in a 25%-95% increase in profits. 4. 80% of future revenue comes from just 20% of existing customers. The role of communications in CX can help companies: • Avoid misunderstanding & frustration • Gain a competitive advantage • Empower and educate customers • Build trust and loyalty Touchpoints CX can help you save money: • Improve customer engagement • Improve customer retention • Raise NPS scores • Lower complaint/call volume Touchpoints CX strategies have helped deliver: • $25K savings in 3 months • 25% call reduction • Higher NPS MoM Next steps: Send me an email @ rebeccaryckman@touchpointscx.com to discuss how I can help you gain a competitive advantage. 1. Forrester 2. Forrester 3. Harvard Business School Report 4. Gartner