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Are you a business leader looking for ways to use your CX data to make an impact? Connect with us. I understand how CX impacts the bottom line and how communications play a crucial role in the overall experience. I’ll find strategic customer communication opportunities and create a strategic plan to help you save money, improve customer engagement, retention and lower complaint/call volumes. CX impact on the bottom line: 1. Companies lose approximately $1.6 trillion per year due to customer churn. 2. It costs 5X more to acquire new customers than it does to keep an existing one. 3. On average, a 5% increase in customer retention rates results in a 25%-95% increase in profits. 4. 80% of future revenue comes from just 20% of existing customers. The role of communications in CX can help companies: • Avoid misunderstanding & frustration • Gain a competitive advantage • Empower and educate customers • Build trust and loyalty Touchpoints CX can help you save money: • Improve customer engagement • Improve customer retention • Raise NPS scores • Lower complaint/call volume Touchpoints CX strategies have helped deliver: • $25K savings in 3 months • 25% call reduction • Higher NPS MoM Next steps: Send me an email @ rebeccaryckman@touchpointscx.com to discuss how I can help you gain a competitive advantage. 1. Forrester 2. Forrester 3. Harvard Business School Report 4. Gartner

Company Details

Founded
-
Address
Lewis Center, Ohio 43035-8972, Us
Industry
Business Consulting And Services
NAICS
Management, Scientific, and Technical Consulting Services
Management Consulting Services
Other Scientific and Technical Consulting Services
Other Management Consulting Services
Keywords
Lewis Center.
HQ
Lewis Center, Ohio
Competitors
8x8, NiCE, Tech Tyler MSP, Thrve Impact Partners.
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