TrainingVideos.ae

Trainingvideos.ae, enables frontline in the healthcare & retail industry to service patients & customers with empathy aligned with your service excellence standards. We understand, now every healthcare & retail establishment aims to offer a consistent and uniform world-class experience to all patients & customers irrespective of geographies. We at trainingvideos.ae understand the multiple touch points that can create an experience of: ‘I love this hospital/store’ vs ‘let’s not come here again’ To ensure there is consistency in the world-class experience that the organization aims to offer, we enable the frontline team with custom byte-size digital training content- accessible anytime/ anywhere. So far, the training has been well- received by: HEALTHCARE: Security guards Housekeeping Billing/ Patient Care Executives Doctor coordinators Phlebotomists Nursing General Duty Assistant(GDA) RETAIL: Pharmacists Merchandisers Frontline Salesmen Delivery Partners We are grateful to our clients: Abbott (UAE), Aster Pharmacy(UAE), Medcare(UAE), Medanta Hospital (India), Reckitt Benckiser(UAE), Coca Cola, Pernod Ricard, Haier Appliances, Zomato – who gave us the opportunity to create custom training modules in animated format and videotaped real-time scenario formats (BLENDED TRAINING) Each training module was also translated in the local language for better consumption. Content topics covered: HEALTHCARE: Grooming & Greeting standards Conflict management SOP standards Creating WOW experiences Importance of Empathy Teamwork Approach RETAIL: Sales techniques Relationship building with store managers Product training Planogramming Importance of creating a perfect store Cross/ Upsell techniques Importance of availability and visibility SOP standards We also offer gamification in the Q&A section- delivered 1200+ films in UAE/INDIA/ Singapore. We look forward to hearing from you about your training needs.