With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores. TrueGuest (formerly Five Diamond Hospitality) scores service standards and pinpoints every area of opportunity your hotel has to make long lasting guest impressions. We provide you with the most effective customer service training tool available. TrueGuest’s mystery shopping programs also include a thorough review of your property’s internal controls.
We serve nearly every major brand such as Ritz-Carlton, St. Regis, Renaissance, Marriott, Hilton, Hyatt, Westin, Radisson, Holiday Inn, and Wyndham, as well as independent hotels. Whether your hotel is a 1 Diamond or a 5 Diamond, we have a program for you. Our services range from individual outlets to complete, overnight visits.
TrueGuest Mystery Shopping is the ultimate training and measurement tool. Our analysts have the hospitality experience you need to give you results that you can count on. Our reporting is simple to understand and easy to use as a cornerstone for your guest service program.
Company Details
- Founded
- -
- Address
- 27201 Tourney Road #201, Valencia,ca 91355,united States
- Industry
- Hospitality
- NAICS
-
Traveler AccommodationCasino Hotels
- Website
- trueguest.com
- Keywords
- Hotel Service Experience Audits, Hotel Quality Assurance, Hotel Mystery Shopping, Hotel Secret Shopping.
- HQ
- Valencia, CA
Trueguest Questions
Trueguest's website is trueguest.com
Trueguest's LinkedIn profile is https://www.linkedin.com/company/trueguest
Trueguest's industry is
Hospitality
Trueguest's top competitors are
Mystery Guest Online,
Mystery Guest Agency,
The Secret Hotel Inspector,
Guest Delight International | Gdi,
Bestmark,
Mystery Shoppers Ltd,
Bare International,
Five Diamond Hospitality, Llc,
Bva Mystery Shopping,
Lqa.
Trueguest's categories are Hospitality
Trueguest's founding year is 2006
