TSS Paratransit

TSS Paratransit is the developer of the 5M paratransit scheduling and dispatching system. 5M was designed for all paratransit service models, including multi-carrier systems (zoned and unzoned) and systems that use dedicated and non-dedicated service providers. 5M supports all paratransit functions, including client eligibility management, registration and administration, reservations, scheduling, continuous re-optimization and dispatching, supervisory monitoring, comprehensive performance and analytical reporting, run structure and service mix optimization in test environments, electronic billing and invoicing, and auditing and compliance analyses. 5M’s engine features (1) a trip-matching and demand balancing algorithm that increases the number of shared-trips and results in higher productivities; (2) a lightning fast (under a minute!) algorithm that batch schedules highly productive runs and trip clusters for dispatching; and (3) a combination of re-optimization and dispatching functions that take real time traffic into consideration. 5M’s driver tablets provide step-by-step directions, reminders, Google-based navigation assistance to drivers and proximity alerts and allow for two IVR/SMS arrival notifications to riders and a family member, friend or caregiver. With complete manifests saved on the tablets, there is little chance of service interruption if communications go down. And with 5M’s auto geo-correct function, trip reconciliation becomes a thing of the past. 5M also provides 24/7 web-based and IVR-based direct booking, as policies permit. Its Mobile Rider Assistant enables web-based booking and ETA checks from any mobile device or computer with access to the internet. 5M’s customer portal enables feedback and survey opportunities, and allows customers to check the service quality statistics of their trips.