You know how it feels when you come face to face with an angry or upset person. At times, the emotions can be overwhelming, leaving you unsure of what to say and how to deal with your feelings during and afterwards. That's where we help.
In 1999 when staff at a bank branch in Auckland New Zealand, weren't coping with verbal abuse from customers, they asked John Faisandier for help. He delivered the first TUF programme over two evenings and the results were immediate. Staff were more positive and confident with upset customers as those same customers now felt heard and understood.
Since that first workshop our program has evolved through our ongoing research and education and the shared experiences with the thousands of participants who have now taken part.
Thriving Under Fire teaches you how to deal with difficult people - customers, colleagues or family and resolve negative situations positively.
We now deliver the Thriving Under Fire methodology through:
• Online Learning
• Face to face workshops
• ‘Thriving Under Fire’ the book
• 1-on-1 coaching sessions virtual coaching sessions
• And our free weekly Tuf Tips delivered to your inbox
For more information, visit our website or contact us at admin@tuf.co.nz
Company Details
- Employees
- 4
- Address
- 126 Brougham Street, Mt Victoria,new Zealand
- Industry
- Education Management
- Website
- tuf.co.nz
- Keywords
- customer service, difficult customers, difficult conversations, team work, team building, online learning, Training workshops, personal development, emotional intelligence, veterinary well-being, building resilience, professional development.
- HQ
- Wellington, Select a State
Tuf: Thriving Under Fire Questions
Tuf: Thriving Under Fire's website is tuf.co.nz
Tuf: Thriving Under Fire's LinkedIn profile is https://nz.linkedin.com/company/tuf-thriving-under-fire
Tuf: Thriving Under Fire has
4 employees.
View email and phone details for 4
employees at Tuf: Thriving Under Fire.
Tuf: Thriving Under Fire's industry is
Education Management
Tuf: Thriving Under Fire's top competitors are
Rippling,
Tidy Slabs Ltd,
Jssol,
Pag,
Lions, Tigers, And Resumes...oh My!,
Wsda New Zealand,
Writers' Club Bd.
Tuf: Thriving Under Fire's categories are Education Management
