Umbrella Tech AI Solutions

Developing multi-lingual, omni-channel AI customer service agents with a focus on accounts receivables, health, fraud and many more. Our products include: - Omni Channel Multilingual AI Customer Service Agents - AI QA Call Calibrations - AI Speech Analytics - AI coaching and training of human customer service agents - RFP, RFQ, RFI and audit Umbrella AI auto-processing Our Omni Channel, multilingual Agents are capable of having fluid conversations with no limits within a set context, capable of small talk, empathy, negotiation, sentiment detection and tone adjustment, they replicate the human conversation experience. Imagine a contact center workforce comprised of untiring AI agents, working around the clock on various channels including Voice, SMS, Chat, Email and Social Media. Our AI agents can be customized to integrate with backend systems to execute on various tasks Potential applications include: Health Sector: follow up appointments Hotels: Managing bookings and customer service Airlines: Flights booking and customer service Internal HR: Provide employees with needed information for processes Contact centers: Augment existing human work force