UNFYD.COMPASS : CCaaS | CRM | GenAI

UNFYD.COMPASS suite, an integrated digital/social transformation platform, leverage the listening/interaction capabilities in a single-platform, to enable seamless CX journey orchestration across the various touch-points. Our platform framework, enables an integrated CLM (customer lifecycle journey-mapping) across the various engagement touch-points of a customer journey, providing an analytical based approach towards the engagement & product offering by any enterprise. We help turn customer service into customer loyalty — by making it easy for customers to get help through social, mobile channels. Today’s consumers no longer require just resolution, but also meaningful conversations, on the most demanding digital channels, real-time. UNFYD® applies the disciplines of contact centre efficiency with the unique dynamics of social customer engagement. We continuously innovate to help our clients turn unstructured, chaotic signals into organized, meaningful channels. UNFYD.COMPASS ready-2-deploy vertical toolkits (Insurance, AMC, Banks/NBFC…) enables enterprises to fast-forward their digital transformation journey at a rapid-pace, with pre-built configurators to enterprise-integration.