USMmethod

The Unified Service Management Method (USM) provides the universal management system for any service provider. The service provider's management system is the coherent set of organization resources that you organize and coordinate to realize your goals effectively and efficiently. The management system is essential for getting in control of your service delivery. In an Enterprise Service Management Strategy, the management system needs to be aligned over all relevant teams and units in the enterprise. This requires an architecture, to deliver a consistent approach of all involved parties. USM is a methodical approach for setting up service delivery in any line of business, to support supply chains and service ecosystems within and between organizations. Built on a universal Service Management Architecture, USM can help you reduce the complexity of your service organization. Because USM is based on a simplified and universal management system, it enables you to apply any combination of practices from any source of (best) practice guidance - be it ITIL, COBIT, FitSM, IT4IT, or any practice-based standard like ISO27001 or ISO20001. USM also allows the incorporation of any technique for the execution of activities, like agile, DevOps, LEAN, project management, or any other source of guidance. USM can be supported by sophisticated tooling, but also by simpler products, as USM specifies a management system that essentially requires only two modules: a flexible workflow engine and a register of managed infrastructure. Aligning your selected product to the USM management system will save lots of energy and cost and will support the alignment of service delivery in an enterprise wide strategy. USM is made available in a knowledge sharing approach: governed by the non-profit SURVUZ Foundation, USM knowledge products are made available for free, in the USM wiki (www.usmwiki.com) and in the USM Portal (www.usm-portal.com). The SURVUZ Foundation makes free knowledge resources