Velora CX

Transform Support into Your Revenue Engine 🚀 At Velora CX, we help SaaS companies turn customer support into a powerful growth driver. Instead of treating CX as a cost centre, we optimize your operations to increase retention, efficiency, and revenue. Why CX Matters: 📉 57% of customers leave after one bad experience. 💰 Acquiring new customers costs 5-25X more than keeping existing ones. 🚀 Investing in CX leads to faster growth and stronger customer loyalty. How We Drive CX Impact: ✔️ 50% Faster Response Times – Optimized workflows and automation. ✔️ 98% CSAT While Scaling – Maintaining excellence during growth. ✔️ 90% SLA Across Channels – Efficient operations that deliver results. ✔️ $150M Industry Rollup – CX strategy contributed to a successful acquisition. Our Services: 🔍 Quick-Wins CX Assessment – Find high-impact improvements in just 2 weeks. 📈 CX Transformation – End-to-end support optimization with AI automation. 🎯 Strategic CX Advisory – Ongoing executive-level guidance for continuous improvement. 👥 Fractional CX Leadership – Embedded leadership for high-growth SaaS companies. 🎓 Team Development & Training – Build a world-class CX team with AI-powered tools. Meet the Founder: I’m Laura Sinclair Faunt, a CX strategist and SaaS growth leader with 12+ years of experience. I’ve built high-impact customer experience operations that drive retention, efficiency, and revenue growth. At Checkfront, I led CX strategy and helped drive the company’s $150M acquisition, proving that CX isn't just support—it’s a competitive advantage. Let’s turn customer experience into your biggest revenue engine. 📅 Book a Strategy Session Today 🔗 www.veloracx.com 📧 laura@veloracx.com 📍 Follow us for CX insights & strategies!