VibeVision Oy

Over 70% of all our decisions are based on emotions. Over 50% of customer consists of emotional factors, the rest of it is customer satisfaction and practical things. Yet in our CX measurements we are usually focusing just on the practical things. VibeVision® is an easy and agile measurement tool for measuring emotions in an easy way at the right time. It transforms emotion data in such a form that it is simple to gather, to understand and easy to combine with all the exciting customer data that companies may have. By analyzing the data and reasons behind the emotions, not only can we gain more complete understanding of the experience, but also utilize the knowledge in further development towards the exceptional customer experience. To learn more, visit: www.vibevision.fi or contact us directly. We don't sell better Customer Experience - you are - but we can help you to understand how your experience feels like, and that is where the development starts!