Virtual Insurance Pro - VIP

Think of VIP as your “insurance company service center:” staffed by licensed, experienced, work-at-home customer service reps. Our team has the in-depth technical and functional knowledge required to perform client servicing and back-office agency operations for any size agency – from a two-person operation to large regional agencies and market access aggregators. Our work philosophy is shaped around understanding independent insurance agents that need to realize exceptional service while decreasing costs to improve bottom-line results in an ever-increasing competitive marketplace. We provide clients with superior service quality and high customer satisfaction, reducing individual operational costs. With VIP, you get qualified professionals as part of your agency team without having to employ them. We hire customer service reps and provide them with employee benefits and continuing education, eliminating the additional costs you would typically incur with an employee. You also don’t have to worry about having someone to fill in when one of your employees is out sick, on vacation or disability leave, retires, or resigns. We have long-term, loyal employees to fill in staffing gaps. We carry E&O insurance, utilize password-security measures, and record all inbound calls for quality control.